Yes, you don't ever have to cancel, relist or start over. We have fast and seamless 1-click import from eBay or Amazon. Once the listings are imported you can push the feed back out to any of the marketplace's or channels we support. However, keep in mind that if you have the same product listed on two different marketplaces you may need to combine them. This is where our high touch onboard team comes to your rescue - showing you what needs to be done and helping you every step of the way.

No, we do not charge any transactional fees or revenue share. Your monthly price will be loosely based, among other criteria, on your GMV (your total sales tracked through SureDone). However, the price will be fixed and predictable, and will only change upon evaluation (these usually occur every 4-6 months).

Web based, SureDone lives on a cloud so you can access it anywhere and there is nothing to download or install.

No, image and media hosting are unlimited. We have customers storing millions of images on our systems at no extra charge.

ChannelAdvisor has a great product and we have lots of respect for them. There are a number of areas, however, where we differ. SureDone does not charge a percentage of sales and is a less expensive product overall. We also do not lock you into a contract. We have an extremely high touch onboarding process and you'll never have an issue communicating with our support team. From a technical perspective, we have a full integration with Magento (ChannelAdvisor has a lot of restrictions around Magento) and we also have a built-in, no extra charge, completely customizable storefront. SureDone itself is built on top of a purpose built engine (API), so anything you do in the user interface can also be done programatically. And it's flexible, comprehensive and well documented. Even the smallest sellers can find a company to do custom integrations for reasonable fees (if you don't want us to do it for you). Lastly, we offer a suite of reasonably priced managed and professional services to assist with listing, customer service, fulfillment, data enhancement, creative services (eBay templates, Magento stores, etc.) and more!

Yes, you can convert your eBay templates into our system. You can use our default, responsive eBay template, use your existing templates or customize them with HTML & CSS. You can convert the templates yourself, or use our professional services team for a reasonable fee.

Yes, no problem. We are trusted by top 500 retailers, brands and large enterprises, and built the system to support large volume businesses.

SureDone uses Amazon AWS for its infrastructure, servers and components of security. Our bulk management system breaks your changes down into bite size pieces and then sprays these pieces to dozens of servers. These servers then simultaneously upload the data to all of the marketplaces. If we find that our servers are nearing capacity, our system will automatically launch additional ones to pick up the load. We also detect errors from channels and will requeue items when timeouts occur or servers are unreachable. Our system is one of the most scalable systems on the market, and we've even open sourced the queuing component of the system (https://github.com/suredone/qdone).

Yes, all orders are centralized and managed under the "Orders" tab in SureDone. You can process them one by one or in bulk through Shipstation, Shipworks or SureDone. The tracking number is sent to the marketplace and customer. We expect to release our next generation of advanced order management and shipping functionality in Q2 of 2018.

Yes, our advanced automation engine can automate inventory sync to normalize your stock counts daily for your vendor. export orders, and provide bi-directional drop shipping management and more via FTP, EDI, CSV, SOAP/XML, e-Mail, plain text and more. We can automate, with logic, most any kind of data import into SureDone or data export out.

Each client is assigned their own personal onboard specialist who will assist in training, data migration and implementation. Setup and implementation is ranges from 2 weeks to 2 months depending on complexity.

SureDone has full, built in support for kits and bundles, including bundle pricing based on component pricing and inventory availability based upon component availability.

SureDone was originally designed to support automotive and motorsports parts and accessories. We fully support fitment. You can view more of our P&A capabilities here.

A while back, we asked our customer base for a list of reports they would like to see. We received back a list of over 500 very specific reports so we had a decision to make. Do we program each specific report? Or do we create a flexible export mechanism, along with an API, to export product, sales and other information from our system so it can be modeled in another program like Excel. Once again we went to our customers, and the SureDone Export Engine was born. Every bit of data, every field of information, from products to orders, can be exported from SureDone via the user interface, via our automation engine or via our API. No - we don't have the in-app graphical at-a-glance reports, but our customers have said that our system is far more useful for analyzing what's actually going on with their companies.

Not at this time. While some of our competitors have built in repricers, we have found that using a dedicated repricing system like AppEagle or similar products offer significantly more functionality so we have decided not to build this functionality in. Make sure to compare the repricing capabilities integrated into our competitors systems with third party repricing tools.