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SureDone Multichannel E-Commerce
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    • We create solutions to help you grow.


      Helping you grow through Multichannel
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      •  General Information
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      •  Listing on Channels
      •  Managing Your Inventory
      •  Order Management/Shipping
      •  Managing in Bulk
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SureDone Pricing

Great people. Great software.
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SureDone is not the least expensive solution, but that's one of our strengths. So what are you paying for?

No Percentages

We don't take a percentage of your revenue. We don't penalize you for growth.

Great People

Our people are awesome. With our personalized service, we care about you as much after the sale as before.

The Amazing You

You're more than just a number to us. We respect that we'll grow when you grow.

We Get It

We're e-commerce people who get your business, including difficult categories like automotive, motorsports, powersports and marine.

Solving Issues

Our support team solves problems. We don't point fingers.

And The Software

Oh yeah - our software works really well too, and is super fast at getting information in - and to - channels.

What You Get
Monthly price Starting at $500/month
Products and Inventory
Product Information Management ✔
Multichannel Inventory Sync ✔
Multichannel Listing ✔
Number of Channels Allowed Unlimited Channels on All Plans
Free Image Hosting ✔
Product Import ✔
Product Export Unlimited
Bulk Management ✔
Auto/Moto Fitment ✔
Orders and Tracking
Multichannel Order Management ✔
Drop Shipping Over 25 Included at No Extra Charge
Custom Vendor Automation for Drop Shipping +$ or Write Yourself
Package Tracking Number Channel Updates ✔
Shipping Label Creation ✔
Bulk Management ✔
Amazon MCF (Multi Channel Fulfillment) ✔
Use Your Own Carrier Accounts ✔
Integrations
Vendor Stock and Pricing Automations Over 100 Included at No Extra Charge
Third Party Shipping Software ✔
Built in website and shopping cart ✔
SKUVault ✔
Custom Vendor, Stock, Pricing, Order and Other Automations +$ or Write Yourself
DCI, SEMA Data or ASAP +$
Shopify Year/Make/Model Plugin +$
BigCommerce Year/Make/Model Plugin +$
SureDone Storefront Year/Make/Model Plugin +$
Custom Marketplace and Channel Product, Inventory, Order and Tracking Integrations +$
Connections to systems such as Netsuite, Microsoft Dynamics or Salesforce +$
Integrated EDI Support +$
Open API Access ✔
Support
Guides and Forums ✔
Office Hours ✔
Helpdesk/Email/Tickets ✔
Priority Tickets Enterprise Plans
Telephone Callback Upon Request Enterprise Plans
Zoom Support Upon Request Enterprise Plans

How do we figure out your price?

Product Updates

A single "product update" occurs when you touch a product by editing it in the user interace, via our bulk system, via our automation system or via our API. If you are changing multiple fields on a single product, all at one time, this is considered a single product update. In addition, each product that is ordered is considered to have been "updated".

Orders

When we receive an order from one of your connected channels, the amount in US Dollars is applied to your plan's allowances. We do not remove cancelled orders from this as we still process these within SureDone before they are canceled. Your orders are aggregated for all channels with a single allowance.

Listings

Each time you send a product to a channel for sale, it's considered 1 listing towards your plan listing allowance. Unlisting a product does not reduce the number of listings you've made in the month. The number of channels a product is listed to also has no bearing on the listing allowance. It's only based on how many products are actively listed.

With a bespoke professional onboarding


We break our onboards into three distinct parts - setup/training, data and customization/automations. All onboards get a dedicated onboard specialist backed up by our professional support team. Onboards can last anywhere from a few days to a few months depending on your needs and requirements. By the time your onboard is complete, you'll be completely trained and SureDone will be managing all of your products and channels.

  • Account analysis
  • Live kickoff call
  • Professional statement of work
  • Assistance with data import
  • Training on data matching
  • Interactive "Office Hours
  • One-on-One training
  • Customization
  • Expert account setup

WHAT DO YOU NEED?

LET'S TALK

What is..?

Below, we've included the answers to a number of questions that we are frequently asked. Have more questions? Let us know!

Getting Started

How long does it take to get started?

Once you have signed up, how long it takes is up to you. Onboarding can take from a day or two to longer depending on the complexity of your setup and training needs, your data and automations you may need. Once your account is provisioned, connect to one of our many channels. Once authorized, in minutes we can import a sample set of data for you to play with, and then - once you're ready - we can import the rest of your products (full import time can be minutes to days, but we import as fast as a channel allows us to). Order management becomes available as soon as you connect the channel, and inventory sync starts as soon as your products are in SureDone. No more waiting hours or weeks to get going.

What do the allowances mean?

How do you define "Orders"?

When we receive an order from one of your connected channels, the amount in US Dollars is applied to your plan's allowances. We do not remove cancelled orders from this as we still process these within SureDone before they are canceled. Your orders are aggregated for all channels with a single allowance.

How do you define "Product Updates"?

A single "product update" occurs when you touch a product by editing it in the user interace, via our bulk system, via our automation system or via our API. If you are changing multiple fields on a single product, all at one time, this is considered a single product update. In addition, each product that is ordered is considered to have been "updated". If you run an automation that updates the inventory of 100 items, this is considered 100 "product updates". If you upload a bulk file that changes the price on 100 items, this is considered 100 "product updates". However, an adjustment of inventory due to a received order is not considered a "product update".

How do you define "Product Listings"?

Each time you send a product to a channel for sale, it's considered 1 listing towards your plan listing allowance. Unlisting a product does not reduce the number of listings you've made in the month. The number of channels a product is listed to also has no bearing on the listing allowance. It's only based on how many products are actively listed.

What happens if I exceed my allowances?

For each type of allowance, if you exceed it in a month:

  • Orders - All product updates will no longer be allowed. For example, updating product descriptions, updating tracking in orders and inventory synchronization when an order is received will no longer happen until you upgrade your account or your allowances are reset.
  • Product Updates - No additional product updates will be allowed via the user interface, bulk system, automation system or API.
  • Product Listings - No additional products will be allowed to be listed.

Please keep in mind that if you exceed order allowances and inventory updates no longer occur, your inventory levels may no longer be accurate on your channels or within SureDone.

When do my allowances reset?

Your allowances will all reset at the beginning of each billing cycle. For example, if you are charged on the 21st, then your allowances would be reset on the 21st of each month.

Subscriptions and Billing

Can I upgrade or downgrade my account?

Simple answer - yes. For month to month users, through your account settings you can upgrade or request a downgrade of your account to fit your current business needs. You can upgrade to any one of our higher level plans or contact our sales department if you need something more than is listed. Keep in mind that if you downgrade you may lose access to update live listings through SureDone, and you may immediately exceed limits for the month if you downgrade to a plan that's too small.

Can I cancel my account?

Yes you can. Just go into your account settings and request that your account be cancelled. Please keep in mind that you will lose access to all data inside SureDone, and image hosting, if you cancel your plan. Because we provision infrastructure for each account, we do require 30 days notice on any cancellations. This usually results in one more charge to your account after the cancellation is requested. We don't lock you into contracts, but we need to make sure we cover any costs incurred and we appreciate your consideration of this.

When do I get billed each month?

You will be billed on the first day you sign up for a paid plan and then on the same day of the month for each following month. If a month doesn't have the day (for example, you sign up on January 31st, and it's now February which only has 28 or 29 days), you will be billed on the last day of the month.

Not sold yet? Request a demonstration of our full software suite.
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ABOUT US

SureDone® is a multichannel e-commerce platform for growing businesses, brands and enterprises. It provides product management, listing, inventory sync, order management (OMS) and e-commerce automation for sellers who use eBay, eBay Motors, Amazon, Walmart, Facebook, Instagram, Google Shopping Actions, BigCommerce, Shopify, Magento and more.

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Before You Go

We know that in today's day and age, people prefer e-mail and texting - but our account team is actually really nice and they are probably super lonely and would love to talk to people.

Get on a call with them. They won't pressure you to buy. They'll focus on whether we can actually help you or not. And even if we can't, we may be able to point you to someone who can. You have more to gain than to lose.

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